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Is bonded and insured. |
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Provides references. |
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Visits the client's home before the first pet-sitting assignment to meet the pets and get detailed information about their care. |
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Shows a positive attitude during the initial meeting and seems comfortable and competent in dealing with animals. |
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Provides written literature describing services and stating fees. |
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Is courteous, interested and well-informed. |
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Wants to learn as much as possible about the animals in his or her care. |
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Has experience in caring for pets and is clearly mindful of their safety and well-being. |
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Exhibits courtesy and professionalism in all dealings with staff, customers and industry colleagues, so as to present the pet sitter and the pet-sitting industry positively. |
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Keeps regular office hours and answers client inquiries and complaints promptly. |
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Has a veterinarian on-call for emergency service. |
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Has a contingency plan for pet care in case of inclement weather or personal illness. |
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Conducts business with honesty and integrity and observes all federal, state and local laws pertaining to business operations and animal care. |
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Takes precautions to make sure a client's absence from home is not detected because of any careless actions or disclosures by the sitter. |
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Calls to confirm or has the client call to confirm that the client has returned home. |
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Provides initial and on-going training for its pet sitters. |
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Refrains from criticizing competitors. |
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Provides a service-rating form for clients. |
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Carefully screens applicants for employment. |
